What is the Purpose of this Privacy Statement?

Under the UK GDPR and Data Protection Act 2018, we are required to explain to you why we collect your information, how we intend to use that information and whether we will share this information with anyone else. This statement applies to all current, former and prospective residents/patients.

It is important that you read this Privacy Statement for Residents/Patients so that you know how and why we use your information. We may update this Privacy Statement for Residents/Patients at any time. It is also important that you inform us of any changes to the personal information we hold about you so that the information is accurate and up to date.

Who are we?

Philiphaugh Manor Care Home (operated by Able Care (Philiphaugh) Limited) is committed to protecting your privacy and ensuring your personal data is handled safely.

  • Data Controller Address: Station Road, St Columb, Cornwall TR9 6BX/li>
  • Email: admin@philiphaughmanor.co.uk
  • Phone: 0800 - 699 0000 or 01637 - 880 520
What Types of information do we collect?

Depending on your relationship with us (resident, employee, or website visitor), we may collect the following data:

  • Personal & Contact Details: Names, dates of birth, addresses, and next-of-kin contact details.
  • Sensitive Health & Medical Data: Medication records, care plans, dietary requirements, and GP/medical history.
  • Financial Information: Bank details for fee payments, pensions, or payroll.
  • Digital Data: Technical information (IP address, browser type) collected via website cookies, though no individual is tracked for marketing.
Why we collect data & our legal basis for doing so?

We process your personal data for the following lawful reasons under GDPR:

  • Vital Interests: Processing medical and emergency data to protect the life and well-being of our residents.
  • Legal Obligations: Meeting regulations set by the Care Quality Commission (CQC) and complying with employment or local authority laws.
  • Contractual Necessity: Fulfilling our care home residency agreements and staff employment contracts.
  • Legitimate Interests: Keeping general administrative records and answering inquiries submitted via our website.
Who we share your data with?

We do not sell or share your data with third parties for marketing. We only share information with trusted parties where strictly necessary:

  • Health & Social Care Professionals: GPs, district nurses, hospitals, and local authorities.
  • Regulatory Bodies: The Care Quality Commission (CQC) and safeguarding teams.
  • Service Providers: External payroll processors, IT/software providers, and maintenance contractors (who are all bound by strict data processing agreements).
How long we keep your information?

We only retain your personal data for as long as necessary to fulfill the purposes we collected it for. For residents, this usually means retaining care records for 3 to 7 years after a resident has left. For employees, personnel records are generally kept for 6 years after employment ends.

What are your GDPR rights?

Under GDPR, you hold several rights regarding your personal information:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct or update inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your data (this is subject to legal and regulatory retention requirements).
  • Right to Restrict or Object: You can object to us processing your data under certain circumstances.
How to exercise your rights or make a complaint?

If you have any questions, want to exercise your rights, or wish to file a complaint about how we handle your data, please contact us via email at admin@menwinnioncarehome.co.uk or write to us using the address provided above.

If you are unsatisfied with our response, you have the right to lodge a complaint directly with the Information Commissioner's Office (ICO).

Changes to this Privacy Statement

We reserve the right to update this Privacy Statement for Residents/Patients at any time where appropriate

Last updated: Monday 6 July 2026